Conflict Management in the Workplace, 3rd edition - How to manage disagreements and develop trust and understanding
Product Description
REVIEWS: “One of the best books I have read on conflict resolution in
my 30+ years in the field.” Office of Mediation, The World Bank
“…contains great ideas, simply explained.” Dr Pam Spurr, Psychologist
and Life Coach, LBC Radio “Offers many tried and trusted approaches to
ensure that conflicts are managed so that they are positive and
creative rather than a process of disintegration.” Sir John
Harvey-Jones” AUTHOR BIOG: Shay and Margaret McConnon are co-founders
of People First, an international training and consultancy group that
runs courses on ‘Winning Relationships in the Workplace’. They work
with leading companies in Europe and the USA.
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